Privacy Policy
1. Introduction
Sligo Tours respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or book a tour through Sligo Tours.
By using our website or services, you agree to the practices described in this policy.
2. Who We Are
Sligo Tours is a tourism and tour services provider based in County Sligo, Ireland.
For any privacy-related queries, you can contact us at:
Email: tours@sligotours.ie
Website: www.sligotours.ie
3. Information We Collect
We may collect and process the following personal information:
Information You Provide
- Name
- Email address
- Phone number
- Booking details
- Billing information
- Any information submitted through contact forms or email enquiries
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and analytics data
4. How We Use Your Information
We use your information to:
- Process bookings and payments
- Respond to enquiries
- Provide customer support
- Send booking confirmations and tour updates
- Improve our website and services
- Comply with legal obligations
- Prevent fraud or misuse of our services
Where legally permitted, we may also send occasional marketing communications. You may unsubscribe at any time.
5. Legal Basis for Processing
Under the General Data Protection Regulation (GDPR), we process personal data on the following legal bases:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Your consent where required
6. Sharing Your Information
We do not sell or rent your personal data.
We may share information with trusted third parties where necessary, including:
- Payment processors
- Booking or reservation platforms
- IT and website service providers
- Professional advisers
- Government or legal authorities where required by law
All third parties are required to handle your data securely and lawfully.
7. Data Retention
We retain personal data only for as long as necessary to:
- Fulfil the purposes outlined in this policy
- Comply with legal or tax obligations
- Resolve disputes
- Enforce agreements
When data is no longer required, it is securely deleted or anonymised.
8. Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to processing
- Request transfer of your data
- Withdraw consent at any time
To exercise any of these rights, please contact us at tours@sligotours.ie
You also have the right to lodge a complaint with the Data Protection Commission.
9. Cookies
Our website may use cookies and similar technologies to improve user experience and analyse website traffic.
Cookies may include:
- Essential website functionality cookies
- Analytics cookies
- Performance and preference cookies
You can manage or disable cookies through your browser settings.
10. Data Security
We take appropriate technical and organisational measures to protect personal data against:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
However, no internet-based service can be guaranteed completely secure.
11. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of external websites and encourage users to review their privacy policies separately.
12. International Data Transfers
Where third-party services process data outside the European Economic Area (EEA), we take steps to ensure appropriate safeguards are in place in accordance with GDPR requirements.
13. Children’s Privacy
Our services are not specifically directed at children under the age of 16 without parental or guardian involvement.
We do not knowingly collect personal data from children without appropriate consent.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.
15. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Sligo Tours
Knockbeg, Collooney,
Co. Sligo
F91 YA47
Ireland
Email: tours@sligotours.ie
Website: www.sligotours.ie